Terms & Conditions

• "Account" means the account you register to access the Services.
• "Customer Data" means all data, content and information that you or your authorised users submit to, or generate through, the Services, including property, lease, accounting and communications records.
• "Occupant Data" means personal data relating to your tenants, guarantors, occupants, applicants and contractors that you upload or process using the Services.
• "Subscription" means the paid plan you select, which determines the features, usage limits and fees applicable to your use of the Services.
• "Authorised User" means an individual you permit to access the Services under your Account.

To use the Services you must be at least 18 years old and capable of entering into a binding contract. If you register on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.

You are responsible for keeping your login credentials confidential, for all activity that occurs under your Account, and for ensuring that your Authorised Users comply with these Terms. You must notify us promptly at [support@regalnest.co.uk] if you suspect any unauthorised access to or use of your Account.

• Subscription fees are charged in advance on a recurring basis (monthly or annually) according to the plan you select, and are quoted in pounds sterling (£) exclusive of VAT, which will be added where applicable.
• Unless stated otherwise, Subscriptions renew automatically at the end of each billing period at the then-current rate. You may cancel renewal at any time from your Account settings; cancellation takes effect at the end of the current billing period.
• Payments are processed by our third-party payment provider. You authorise us and our provider to charge your chosen payment method for all applicable fees.
• Except where required by law, fees already paid are non-refundable. We may change our fees on at least 30 days' notice, with changes taking effect from your next renewal.
• If a payment fails or is overdue, we may suspend your access to the Services until outstanding amounts are paid.

We may offer free trials or promotional plans. Unless we state otherwise, at the end of a free trial your Subscription will convert to a paid plan unless you cancel beforehand. We may modify or withdraw trials and promotions at any time. Features and limits available during a trial may differ from paid plans.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Breach any applicable law or regulation, or infringe the rights of others;
• Upload or transmit any unlawful, defamatory, infringing or malicious content, or any viruses or harmful code;
• Use the Services in a way that could damage, disable, overburden or impair them, or interfere with any other user's access;
• Attempt to gain unauthorised access to the Services, related systems, or another user's account;
• Reverse engineer, decompile, copy, resell or create derivative works from the Services except to the extent permitted by law; or
• Use the Services to send unsolicited marketing in breach of applicable law.

As between you and RegalNest, you own and are responsible for your Customer Data, and you grant us a non-exclusive licence to host, process and use it solely to provide and improve the Services and as otherwise permitted by these Terms. You are responsible for the accuracy, quality and lawfulness of your Customer Data and for having the necessary rights and consents to provide it to us.

Where you use the Services to process Occupant Data, you are the data controller and RegalNest acts as your data processor. We will process such personal data only on your documented instructions and in accordance with our Data Processing Agreement and our Privacy Policy, each of which forms part of these Terms. You are responsible for providing your tenants and occupants with appropriate privacy information and for establishing a lawful basis for the processing you carry out.

The Services, including all software, design, text, graphics, logos and trademarks (excluding Customer Data), are owned by RegalNest or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your Subscription. All rights not expressly granted are reserved. You must not use our name or branding without our prior written consent.

The Services may interoperate with third-party products, such as payment providers, accounting tools and communication services. Your use of any third-party service is governed by that provider's own terms and privacy policy, and we are not responsible for third-party services. Enabling an integration authorises us to exchange the relevant data with that provider on your behalf.

We aim to make the Services available with high reliability but do not guarantee uninterrupted or error-free operation. We may carry out scheduled or emergency maintenance, and will use reasonable efforts to minimise disruption and to give advance notice of planned downtime where practical. Support is provided through the channels and during the hours described on our website or in your plan.

Each party may receive confidential information from the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only as needed to perform under these Terms, except where disclosure is required by law. This clause does not apply to information that is or becomes public through no fault of the receiving party.

To the fullest extent permitted by law, the Services are provided "as is" and "as available", and we exclude all warranties, conditions and representations not expressly set out in these Terms, whether express or implied. We do not warrant that the Services will meet your requirements or that any particular outcome will be achieved. The Services are tools to assist with property management and do not constitute legal, financial or tax advice.

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

Subject to the above, we will not be liable for any loss of profits, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss, and our total aggregate liability arising out of or in connection with the Services in any 12-month period will not exceed the total fees you paid to us for the Services in that period.

You agree to indemnify and hold RegalNest, its affiliates, employees and partners harmless from any claims, liabilities, damages, losses and reasonable expenses (including legal fees) arising out of your Customer Data, your Occupant Data, your breach of these Terms, or your misuse of the Services.

You may stop using the Services and cancel your Subscription at any time from your Account. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, fail to pay fees when due, or if required by law. On termination, your right to use the Services ends. We will make your Customer Data available for export for a limited period after termination, after which we may delete it in accordance with our Privacy Policy and applicable law.

We may update the Services and these Terms from time to time, for example to reflect changes in law, security or functionality. Where changes are material, we will give you reasonable notice (for example by email or in-app notice). Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not accept a change, you may cancel before it takes effect.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that we may bring proceedings for unpaid fees or infringement of our intellectual property in any competent court.

• Entire agreement: These Terms, together with the Privacy Policy, Data Processing Agreement and any order or plan you accept, form the entire agreement between us regarding the Services.
• Assignment: You may not assign or transfer your rights without our consent; we may assign our rights to a successor in connection with a merger, acquisition or sale of assets.
• Severance: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: A failure to enforce any right is not a waiver of that right.
• Notices: We may give notice by email to your Account address or through the Services.
• Force majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control.

If you have questions about these Terms, please contact us at [support@regalnest.co.uk] or write to us at [registered office address].